Delete my account

What is deleted

• Your name, e-mail address, phone number and sign-in details.
• Your upcoming appointments — they are cancelled and shown as cancelled in the salon’s calendar.
• The device records kept for app notifications.

What remains, and why

Past bookings stay in the salon’s records de-identified: which service was given and when remains, who it was given to is removed. If these were deleted too, the salon’s past revenue would change by itself and its legal records would no longer add up.

How to request it

The fastest way is from inside the app: in the BiBasit Randevu app, the “Delete my account” row under the Profile tab. It asks for your password once more and completes immediately. If you do not have the app, use the route below.

1. From your account’s e-mail address support@bibasitrandevu.com send an e-mail with the subject “Account deletion request”.
2. The request has to come from the account’s own address: if we accepted requests from any address, deleting someone else’s account would be as easy as writing an e-mail.
3. We confirm receipt the same day and confirm the deletion within 30 days at the latest.

Deleting some of your data without deleting your account

You can delete part of your data without closing your account. What you can delete yourself in the app: the review you wrote and the photos attached to it; if you run a salon, the discover posts you published and your gallery photos. Deleting these does not close your account. For anything else, write from the e-mail address of your account to support@bibasitrandevu.com and say which data you want deleted; we complete your request within 30 days at the latest. Records we are required by law to keep cannot be deleted — in that case we tell you which record stays and why.

Deleting from inside the app completes immediately, with no waiting queue. Requests by e-mail are handled manually and can take up to 30 days.