Terms of Use

TERMS OF USE Last updated: 12 September 2026 These terms set out the rules between you and us when you use the BiBasit Randevu apps or bibasitrandevu.com. By using the service you accept them. 1) WHO WE ARE AND WHAT WE DO Vorneka Yakuplu Mah. Hürriyet Blv. Skyport Residence No: 1 İç Kapı No: 113 Beylikdüzü / İstanbul Email: support@bibasitrandevu.com BiBasit Randevu is a product of Vorneka and is a BOOKING PLATFORM. We show the free slots of hairdressers, barbers, beauty salons and similar businesses, and we pass your booking on. THIS IS THE MOST IMPORTANT CLAUSE: we do not provide the service. The haircut, the colour, the treatment, the salon provides all of it. The contract is between YOU AND THE SALON; we are not a party to it. The salon is responsible for the quality and price of the service, for keeping the appointment, and for what it delivers. 2) YOUR ACCOUNT - You must be 18 or older to create an account. - The details you give must be accurate; with wrong details the salon cannot reach you. - Keeping your password secret is your responsibility. Tell us immediately if you notice unauthorised use. - You can also BOOK WITHOUT AN ACCOUNT. We then ask for your first name, last name and email address, and send a verification code to that address. 3) BOOKINGS - A booking HOLDS your chosen time at that salon. The salon may confirm, reschedule or cancel it. - The cancellation and rescheduling rules are set by THE SALON and shown on its page. You can cancel your own booking in the app. - If you do not turn up, the salon may mark it as a no-show, and this appears in your history at that salon. - You pay the salon. WE DO NOT COLLECT the price of the appointment. - If a salon closes temporarily or shuts a branch, it may move your booking to another branch of the same business. You are told when this happens and the time stays the same. 4) REVIEWS AND MESSAGES - A review can only be written after a COMPLETED booking. - You are responsible for the reviews and messages you write. - You may not post: insults, threats, discrimination, personal information about someone else, advertising, misleading content or anything unlawful. - Messages containing banned terms ARE NOT SENT. An automated check also runs, and content it finds suspicious goes to a review queue where a person may read it. - We may remove a review that breaks these rules. 5) FOR BUSINESS USERS - Whoever opens a business account confirms they are authorised to represent the business. - Giving accurate information about the salon, its services, prices and opening hours is your responsibility. - You are ALSO a data controller for the personal data you receive from your customers. The notes, history and contact details you keep about a customer are your book, and complying with data protection law is your obligation. - SUBSCRIPTION: you start on the free plan. Paid plans offer different limits on salons, staff and photos; the current limits are shown on the Subscription screen in the app. - Payment is made through Google Play inside the app, or through the payment provider on the website. Cancellation and refunds for Google Play subscriptions follow the rules of Google. - If you exceed the limit of your plan you CANNOT ADD a new salon or staff member. Existing records are not deleted; you continue where you left off once you upgrade. - If your subscription ends, your salon may be closed to online booking. You can keep booking from the business app. - We may suspend your account if you do not pay, give false information or breach these terms. 6) WHAT YOU MAY NOT DO - Scan the system with automated tools, overload it or test its security. - Try to access the account of someone else. - Create fake bookings, fake reviews or fake accounts. - Copy data from the platform in bulk or use it in another service. - Reverse engineer the apps. 7) AVAILABILITY We work to keep the service running but cannot promise it will never be interrupted. Maintenance, updates or faults outside our control may cause temporary outages. We try to announce significant interruptions in advance. 8) LIABILITY - We are not responsible for the service a salon provides, for a salon failing to keep an appointment, or for anything that happens at the salon. Your counterparty is the salon. - The author is responsible for the content of reviews and messages. - To the extent the law allows, we are not liable for indirect loss or loss of profit. - Nothing in this clause excludes liability that the law does not allow to be excluded. 9) CLOSING YOUR ACCOUNT - You may delete your account at any time. Section 6 of the Privacy Policy explains what happens. - We may suspend or close your account if you breach these terms, and will tell you why where we can. 10) IF THESE TERMS CHANGE When we update the terms you will see the new version in the app, and for a significant change you will be asked to accept it. If you do not accept, you cannot continue using the service, but you can still download your data and delete your account. 11) GOVERNING LAW These terms are governed by Turkish law. IF YOU ARE A CONSUMER, the mandatory protections of the consumer law of the country where you live are unaffected; this choice of law does not take any of them away. 12) CONTACT For any question, request or complaint: support@bibasitrandevu.com